We are an approved hospital by the Center for Improvement in Healthcare Quality (CIHQ)!
As per CIHQ Accreditation policy, we are posting a complaint process. This process is in place to ensure the highest levels of quality levels are in place at Altus Lumberton Hospital.
If you have any questions on the process, please feel free to contact us.
The Official Complaint Process
Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ.
The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.
The following is the information on how to contact CIHQ to file a complaint:
MailCenter for Improvement in Healthcare Quality P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer