The Official Complaint Process
Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ.
The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.
The following is the information on how to contact CIHQ to file a complaint:
MailCenter for Improvement in Healthcare Quality P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer